SHIPPING
 

Your order will always be dispatched as soon as possible, however, it is important to note that we create high quality items that will take between 4 and 6 weeks to complete due to the handmade process, hallmarking etc before being shipped. Please ensure that this is taken into account before placing an order. Ready to ship items are usually dispatched within a couple of days. Bespoke designs are subject to longer turnaround times.

All orders are shipped via Royal Mail and are trackable and insured.

We cannot be held responsible for timings and delays, either in the UK or the destination country, due to the postal service, Customs, or strike action. You will be provided with a tracking number so that you may follow your orders journey.

 

SALES AND RETURNS

 

We hope that you will be delighted with your purchase. If for any reason you are not entirely satisfied however, we are happy to offer an exchange or credit note, if the item is returned to us unworn in perfect condition, and in its original packaging within 21 working days of your receipt of the order. If you do wish to return an item, please contact us for further details.

We recommend that all returns be sent by an insured trackable delivery service as we are unable to accept responsibility for returned goods not reaching us. Postage for returns is the customers responsibility.

 

Unfortunately for hygiene reasons we cannot accept the return of earrings. Sale items at a discounted price are not eligible for a refund.​Bespoke items and commissioned items are not eligible for a refund.

 

DAMAGE

 

If any products that we send you are damaged prior to delivery to you, or defective, we will repair or replace the products or refund the price paid by you, provided that you have not worn or used and damaged the products. If a product is damaged or defective, we require that you tell us within 7 days of receipt of the products.

 

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